Refund Policy

Return and refund policy

Last update: 05 August 2023

Thank you for shopping at shop-laurettelaperle.

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our refund and return policy. 

The following conditions apply to all products you have purchased with us.

Interpretation and definitions

Interpretation

Words whose initial letter is capitalized have meanings defined in the following conditions. The following definitions have the same meaning, whether they appear in the singular or plural.

Definitions

For the purposes of this return and refund policy :

  • The Company (called either "the Company", "We", "Us" or "Our" in this Agreement) refers to shop-laurettelaperle.

  • Goods refers to items offered for sale on the Service.

  • Orders mean a request from you to purchase goods from us.

  • The service refers to the website.

  • The website refers to shop-laurettelaperle, accessible from www.shop-laurettelaperle.com

  • You means the person who accesses or uses the Service, or the company or other legal entity on whose behalf that person accesses or uses the Service, as the case may be.

Your order cancellation rights

You have the right to cancel your order within 30 days without giving any reason for doing so.

The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party designated by You, who is not the carrier, takes possession of the delivered product.

In order to exercise Your right of withdrawal, You must inform Us of Your decision by means of a clear statement. You may inform Us of Your decision by:

  • By e-mail: info@shop-laurettelaperle.com

We will refund You no later than 14 days from the date of receipt of the returned Goods. We will use the same payment method You used for the Order, and You will not incur any costs for such a refund.

Return conditions

In order for Goods to be eligible for return, please ensure that:

  • Goods were purchased within the last 30 days
  • Goods are in original packaging

The following goods cannot be returned :

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which by their nature are not suitable for return, deteriorate rapidly or whose expiry date has passed.
  • The supply of Goods which are unsuitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse the return of any goods that do not meet the above return conditions at our sole discretion.

Only regular-priced Merchandise may be refunded. Unfortunately, sale merchandise cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Return of goods

You are responsible for the cost and risk of returning the Goods to us. You must send the Goods to the following address :

340 amir circ, matthews  , NC 28105

We cannot be held responsible for damaged or lost goods during return shipping. Therefore, we recommend an insured and traceable courier service. We are unable to issue a refund without actual receipt of goods or proof of return delivery received.

Gifts

If the goods were marked as a gift at the time of purchase and then shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the goods were not marked as a gift at the time of purchase, or if the gift giver had the order shipped to you for delivery at a later date, we will send the refund to the gift giver.

Contact us

If you have any questions about our return and refund policy, please contact us:

  • By email: info@shop-laurettelaperle.com
Return and refund policy for shop-laurettelaperle